Shipping policy
At AquaShelter, we work hard to ensure your order arrives safely and efficiently, no matter where you are in the world.
Free Worldwide Shipping
We are pleased to offer Free Shipping Worldwide on every order.
No minimum purchase is required.
Processing Time
Orders are typically processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
During peak shopping seasons, processing may require additional time.
Estimated Delivery Time
Worldwide Delivery: 7–14 business days
Delivery times are estimates only and may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Local courier operations
- Seasonal shipping demand
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing tracking information whenever available.
Please allow up to 72 hours for tracking updates to appear.
Customs & Import Duties
International shipments may be subject to customs procedures or local import regulations.
Customers are responsible for any taxes, customs duties, or government fees required by their country.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing checkout.
We are not responsible for delays or failed deliveries caused by incorrect addresses provided by customers.
Lost or Damaged Packages
If your shipment arrives damaged or appears lost in transit, please contact us as soon as possible.
Our customer service team will investigate with the shipping carrier and work toward a fair resolution.
Contact
Email: support@aquashelter.store
Phone: +1 (587) 998-4166